RETURN POLICY

returns & exchanges

we want you to love this. if the fit's off, here's how we make it right.


exchanges (start here they're free)

wrong size? we'll swap it, no cost to you.

email us at hello@shopparadisehills.com within 15 days of delivery with your order number and the size you need. we'll send the new size out and give you a prepaid label for the original. you pay nothing.


returns

changed your mind? that's okay too.

  • AT THIS TIME WE DO NOT OFFER RETURNS/REFUNDS/EXCHANGES FOR PRE ORDER ITEMS 
  • Any pre made items have 15 days from the day your order is delivered to start a return
  • email hello@shopparadisehills.com with your order number and we'll send you a prepaid return label
  • once it arrives back and passes inspection, your refund goes to your original payment method within 5–7 business days
  • return shipping ($7) is deducted from your refund unless the mistake was ours, in which case shipping's on us


to be eligible, items must be:

  • unworn
  • unwashed
  • free of stains, marks, or blemishes
  • free of odors (smoke, cologne, detergent)
  • original tags still attached
  • NOT A PRE ORDER ITEM

if it comes back worn, washed, or without tags, we can't refund it we'll ship it back to you instead.


cancel your order?

if you would like to cancel your order, we need to be notified the day it was placed, and before 6pm EST 


wrong or damaged item?

if your order shows up misprinted, damaged, or just not what you ordered that's on us.

email a photo to hello@shopparadisehills.com within 15 days of delivery and we'll send a replacement free. keep the original, donate it, whatever. you don't ship anything back.

If the item was a pre order and was wrong or damaged, we cannot replace it.


how to start a return or exchange

  1. email hello@shopparadisehills.com with your order number and whether you want an exchange, return, or replacement
  2. we'll reply within 1–2 business days with your prepaid label (or your replacement confirmation)
  3. drop the package off


questions about fit before you order? check the size guide on every product page, or just email us. we'd rather answer a question than process a return.


We are not responsible for any lost or stolen packages. We are not able to change your address after the item is shipped. 


this policy applies to all orders. by placing an order you agree to the terms above.